Call Time
2024-10-19 10:15 AM
Call Duration
...
Call Category
Customer Support
Sentiment Score
0
Agent Id
Agent Name
Call Details
Call Reasons:

Primary Reason: Billing Inquiry

Secondary Reason: Service Issue

Feedback:

Agent Feedback: Billing Inquiry

Customer Feedback: Service Issue

Summary of Actions:
  • Resolved billing issues
  • provided service feedback
  • ensured customer satisfaction
Call Sentiment Score:
Emotion Heatmap:
Call Analysis
Customer Word level sentiment:
Agent Word level sentiment:
Segment level sentiment:

Total Time

15m 30s

Handle Time

12m 10s

Hold Time

3m 20s
Summary

The call addressed the customer's billing inquiry with a positive resolution.

WordCloud (Agent)
WordCloud (Customer)
Grading
Category Sub-Category Score Remark
Emotion Positive 0.8 Good
Language English 0.9 Good
Volume High 0.7 Good
Speed Normal 0.8 Good