Welcome back, Sunil 👋🏻
Filter

Summary for Last 30 Days

Processed Files

200

On Demand

25%

Batch Process

75%

Positive Sentiment

55%

Negative Sentiment

15%

Neutral Sentiment

40%
Call Duration
Total Time
231h 14m
+18.4%
(Since last week)
Call Topics

Utility bill issues

35%

Service Outages

14%

New Service Request

10%

Discount program enrollment

20%

Payment Issues

12%

Tariff or Rate Plan

9%
Word Cloud
Sentiment Distribution
Emotion Heatmap (Coming Soon)
Sentiment & Emotion Trends (Coming Soon)
On demand vs batch processed audio files/hours